Terms of Use

Last Updated: 16 July 2026

Effective Date: 16 July 2026

Welcome to The Guts Guide. These Terms of Use govern your access to and use of our website, including all content, guides, articles, tools, and services made available through it. Please read these Terms carefully before using our website. They represent a legally binding agreement between you and The Guts Guide.

The Guts Guide is a free, independent educational resource. Our sole purpose is to publish clear, practical troubleshooting guides and how-to articles that help people resolve everyday technology problems. We do not provide technical support, repair services, or remote assistance of any kind.

3. Acceptance of Terms

Your access to and use of The Guts Guide website constitutes your full and unconditional acceptance of these Terms of Use. This acceptance takes effect from the moment you first access any page of our website, whether or not you have read this document.

If you are using this website on behalf of an organisation or business, you represent and warrant that you have the authority to bind that entity to these Terms, and that the entity accepts these Terms on whose behalf you act.

We reserve the right to update or revise these Terms at any time. Changes take effect immediately upon publication. Your continued use of our website following any change constitutes your acceptance of the revised Terms.

4. Definitions

The following terms have specific meanings throughout this document:

5. Eligibility

Minimum Age

You must be at least 13 years of age to use this website. If you are under 13, you may not access or use any part of our website. In jurisdictions where a higher minimum age applies for online services (for example, age 16 in certain EEA member states), that higher threshold applies to residents of those jurisdictions.

Legal Capacity

By using this website, you represent that you have the legal capacity to enter into a binding agreement under the laws of your jurisdiction. If you are using the website on behalf of a business, you represent that you have authority to bind that business to these Terms.

Compliance with Local Laws

You are responsible for ensuring that your use of this website complies with all laws applicable in your jurisdiction. If access to or use of this website is unlawful in your location, you must not access or use it.

6. Website Purpose

We are not, and do not operate as, any of the following:

• A technical support provider offering remote or telephone assistance.
• An authorised repair or service centre for any device or product.
• A reseller, retailer, or distributor of hardware, software, or consumables.
• An agent, affiliate, or partner of any printer manufacturer, software company, or technology brand.
• A warranty or insurance provider for any product or device.

All brand names, product names, model numbers, and trademarks referenced in our guides are the property of their respective owners and are mentioned purely for identification and educational purposes. Our guides are not endorsed by, authorised by, or affiliated with any manufacturer or brand.

Users are solely responsible for evaluating any guide or recommendation before acting on it and for verifying that any action they take is appropriate for their specific device, configuration, and circumstances.

7. Permitted Use

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use this website for lawful personal purposes. You are permitted to:

• Read, browse, and use our troubleshooting guides and articles for personal, non-commercial purposes.
• Share links to individual pages on our website through social media, email, or other communication channels.
• Print or save a single copy of a guide for your personal reference, provided you do not remove any copyright notices.
• Subscribe to our newsletter or other communications services using a genuine email address.
• Contact us using our contact form or email address for genuine enquiries.
• Follow the diagnostic steps and guidance in our guides on your own devices at your own risk.

8. Prohibited Activities

The following activities are strictly prohibited. Engaging in any of them may result in immediate termination of your access to the Website and may expose you to legal liability.

9. Intellectual Property Rights

Ownership

All content on this website — including but not limited to written guides, articles, blog posts, illustrations, graphics, photographs, icons, interface design, layout, branding, and the selection and arrangement of all materials — is owned by or licensed to The Guts Guide and is protected by copyright, trade mark, database rights, and other applicable intellectual property laws.

Copyright

Our guides represent a significant investment of time, research, and expertise. They are original literary works protected by copyright. Any unauthorised reproduction — including copying text, paraphrasing without attribution, or creating derivative works — is a violation of our intellectual property rights and may result in legal action.

Third-Party Content

Where our website features photographs, icons, fonts, or other materials licensed from third parties, those materials remain the property of their respective rights holders and are used under licence. These licences do not extend to you.

Trademarks

"The Guts Guide" and our associated logo are trade marks of BKT SOLUTIONS LLC. All other brand and product names mentioned on this website are the trade marks of their respective owners. Nothing in these Terms grants you any right to use our trade marks or those of any referenced brand.

10. Limited Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to access and view our content for your own non-commercial informational purposes only. This licence does not include the right to:

• Republish, copy, or reproduce any content beyond a single personal copy for offline reference.
• Modify, translate, adapt, or create derivative works based on our content.
• Sell, sublicence, rent, or otherwise commercially exploit any content.
• Remove or alter any copyright, trade mark, or proprietary notice from any content.
• Use our content in any way that suggests a partnership with or endorsement by The Guts Guide.

Any use of our content beyond what is expressly permitted here requires our prior written consent. Requests can be submitted via our contact page.

11. User-Generated Content

Where our website enables users to submit comments, feedback, suggestions, or other content, the following conditions apply.

Your Responsibility

You are solely responsible for any content you submit. You warrant that any content you submit is accurate, does not infringe the rights of any third party, is not defamatory, is not harmful or offensive, and complies with all applicable laws.

Licence You Grant Us

By submitting content to us, you grant The Guts Guide a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, and display that content in connection with our website and services, without obligation to pay you any fee or seek further permission.

Moderation and Removal

We reserve the right to moderate, edit, refuse to publish, or remove any user-submitted content at our sole discretion and without notice or explanation. We have no obligation to monitor or moderate submitted content but may do so.

Suggestions and Feedback

Any suggestions, ideas, or feedback you submit regarding our website or content may be used by us freely without any obligation to compensate you or treat the submission as confidential.

12. Accuracy of Technical Information

While we make every effort to keep our guides accurate, current, and practically useful, we cannot guarantee that any specific piece of information is free from error, reflects the latest software version, or is appropriate for your particular device or configuration. In particular:

• Software versions are updated frequently and may change how menus, settings, or options appear.
• Driver availability and compatibility may change as manufacturers update or discontinue support.
• Product prices and availability change continuously and any references in our content are illustrative only.
• Manufacturer support policies, warranty terms, and service programmes may change without notice.
• Network configurations vary by router, internet service provider, and region, and our guidance may not apply universally.
• Operating system updates can alter the behaviour of features or settings described in our guides.

You are responsible for independently verifying that any guide or diagnostic step is suitable for your specific device, operating system version, and situation before proceeding. If in doubt, consult a qualified technician or the manufacturer's official support channel.

13. Educational Content Disclaimer

The Guts Guide expressly disclaims any responsibility for:

• Any damage to hardware, software, or data resulting from following our guides.
• The accuracy of third-party information referenced in our content.
• Any loss of warranty cover arising from actions taken based on our guides.
• The suitability of any guide for any particular device, model, or operating system version.
• Any cost, expense, or loss incurred as a result of relying on our content.

Our full Disclaimer contains additional important information and should be read alongside these Terms.

14. Affiliate Links

Some pages on The Guts Guide contain affiliate links. An affiliate link is a tracked hyperlink to a third-party retailer or service provider. If you click an affiliate link and subsequently make a qualifying purchase, we may receive a small commission from the retailer at no additional cost to you.

Our use of affiliate links does not affect the price you pay, and it does not influence our editorial decisions. We only reference products and services that we believe are genuinely relevant and useful to our readers. All affiliate relationships are clearly disclosed in accordance with FTC, ASA, and other applicable advertising transparency guidelines.

We are not responsible for the practices, pricing, availability, or fulfilment of any third-party retailer reached via an affiliate link.

15. Advertisements

We display third-party advertisements on our website to help fund the production of our free educational content. These advertisements are served by independent advertising networks and are not operated or controlled by us.

Advertising networks may use cookies, pixels, and other tracking technologies to serve personalised advertisements based on your browsing history across different websites. We have no control over the specific advertisements displayed, their content, or their targeting parameters.

We do not endorse any product, service, or organisation advertised on our website. If you have a concern about a specific advertisement, please contact us and we will report it to the relevant advertising network.

For information about how to manage personalised advertising, please refer to our Privacy Policy.

16. Third-Party Websites and Embedded Services

Our website contains links to and embeds from third-party websites and services, including but not limited to:

• Google Maps — embedded maps to illustrate network or device locations.
• YouTube — embedded instructional videos hosted by Google LLC.
• Manufacturer support pages — links to official driver downloads and support articles.
• Software download pages — links to official sources for drivers, utilities, and tools.
• Social media platforms — sharing functionality and social profile links.
• Other educational resources — links to relevant third-party guides or documentation.

We provide these links for your convenience and as a service to our readers. We are not responsible for the content, accuracy, privacy practices, security, or availability of any third-party website or service. A link from our website does not constitute our endorsement of the linked site or its operators.

We strongly recommend that you read the terms of use and privacy policy of any third-party website before submitting personal information to it or relying on its content.

17. Privacy

Your privacy matters to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which forms part of these Terms of Use by reference. By using this website, you agree to the practices described in our Privacy Policy.

We encourage you to read our Privacy Policy carefully. It explains what data we collect, why we collect it, who we share it with, and what rights you have over your personal information under applicable privacy laws including GDPR, UK GDPR, and CCPA/CPRA.

18. Cookies

We use cookies and similar tracking technologies on our website. Our use of cookies is described in detail in our Privacy Policy (see the Cookies section), which forms part of these Terms. By continuing to use our website, you consent to our use of cookies in accordance with your stated preferences.

You can manage or withdraw your cookie consent at any time using our cookie consent tool or your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

19. Disclaimer of Warranties

We make no warranty or representation that:

• The website will be available at all times, uninterrupted, or error-free.
• Any guide, article, or recommendation is accurate, complete, current, or suitable for your device.
• The website is free from viruses, malware, or other harmful components.
• Any defect or error will be corrected.
• Following any guide will achieve the desired result on your specific device or configuration.
• Third-party content linked from or embedded in our website is accurate or reliable.

Some jurisdictions do not allow the exclusion of implied warranties. In those jurisdictions, the above exclusions apply to the maximum extent permitted by law.

20. Limitation of Liability

To the fullest extent permitted by applicable law, The Guts Guide, its operators, authors, and contributors shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with:

• Your use of, or inability to use, this website or any of its content.
• Any damage to hardware, peripherals, or data resulting from following our guides.
• Any cost, expense, or professional fee incurred as a result of relying on our content.
• Loss of warranty cover on any device following actions taken based on our guides.
• Any error, inaccuracy, or omission in any guide or article on this website.
• Any interruption, suspension, or termination of the website or any of its features.
• Any unauthorised access to or alteration of your data or transmissions.
• Any content, products, or services provided by third parties linked from or embedded in our website.

In jurisdictions that do not permit the full exclusion of liability, our total liability to you for any claim arising in connection with these Terms shall not exceed £100 (one hundred pounds sterling) or the equivalent in your local currency.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

21. Indemnification

You agree to indemnify, defend, and hold harmless The Guts Guide and its operators, authors, contributors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:

• Your use of or access to the website.
• Your violation of any provision of these Terms of Use.
• Any content you submit, post, or transmit through the website.
• Your violation of any third-party right, including any intellectual property right or privacy right.
• Any claim that your submitted content caused damage to a third party.

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defence of such claim.

22. Termination of Access

We reserve the right to suspend, restrict, or terminate your access to the website, with or without notice and without liability to you, if we reasonably believe that you have:

• Violated any provision of these Terms of Use.
• Engaged in conduct that is harmful to us, other users, or any third party.
• Engaged in any prohibited activity described in Section 8.
• Provided false or misleading information in any submission to us.

We may also suspend or discontinue the website, or any part of it, at any time for operational, commercial, or technical reasons without notice and without liability. Upon termination, your right to access and use the website ceases immediately. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, disclaimer of warranties, limitations of liability, and indemnification — shall continue to apply.

23. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control. Such circumstances include, without limitation:

• Natural disasters, floods, earthquakes, storms, or other extreme weather events.
• Acts of government, regulatory changes, export controls, or trade embargoes.
• Internet infrastructure failures, hosting outages, or DNS disruptions.
• Global or regional pandemics, public health emergencies, or quarantine restrictions.
• Cyber attacks, distributed denial-of-service attacks, or large-scale security incidents.
• Wars, armed conflicts, terrorism, or civil unrest.
• Power failures or grid outages affecting our infrastructure providers.
• Any other event genuinely outside our reasonable control.

In any such event, we will use reasonable endeavours to resume normal operations as soon as practicable.

24. Changes to These Terms

We may update or revise these Terms of Use at any time by publishing a new version on this page. The revised Terms will take effect from the date of publication. We may notify you of significant changes by:

• Updating the "Last Updated" date at the top of this page.
• Posting a prominent notice on our homepage for a reasonable period.
• Sending a notification to newsletter subscribers where the changes materially affect their use of the website.

Your continued use of the website after any change constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the website.

25. Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

If you are a consumer located in another jurisdiction, you may also have the benefit of mandatory consumer protection provisions that apply in your country of residence. Nothing in these Terms limits any rights you may have under mandatory local consumer law.

26. Dispute Resolution

Informal Resolution

In the event of any dispute arising from these Terms or your use of the website, we encourage you to contact us first at the address in Section 34. We will endeavour to resolve disputes informally and promptly within 30 days of receiving written notice of the dispute.

Mediation

If the dispute cannot be resolved informally, either party may request that it be referred to a neutral mediator agreed upon by both parties. Mediation costs will be shared equally unless otherwise agreed.

Jurisdiction

If mediation fails or is not agreed, each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales, subject to any rights you may have as a consumer to bring proceedings in your local courts under applicable law.

27. Severability

If any provision of these Terms of Use is found by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remainder of these Terms. The remaining provisions shall continue in full force and effect as if the severed provision had never formed part of these Terms.

28. Entire Agreement

These Terms of Use, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and The Guts Guide with respect to your use of the website. They supersede all prior understandings, representations, or agreements relating to the same subject matter.

29. Waiver

Our failure to enforce any provision of these Terms on any occasion does not constitute a waiver of our right to enforce that provision in the future. No waiver by us of any breach of these Terms shall be construed as a waiver of any subsequent breach.

30. Assignment

You may not assign, transfer, or sub-licence your rights or obligations under these Terms to any third party without our prior written consent. We may assign our rights and obligations under these Terms freely, including in connection with a merger, acquisition, or sale of assets, without notice to or consent from you.

31. Electronic Communications

By using our website and submitting contact forms, newsletter sign-up requests, or other digital submissions, you consent to receiving communications from us electronically. You agree that all agreements, notices, disclosures, and other communications we send electronically satisfy any legal requirement that such communications be in writing.

32. International Users

International users acknowledge that data submitted through this website may be transferred to, stored in, and processed in the United Kingdom or other countries. Our Privacy Policy explains how we handle international data transfers.

33. Accessibility

We are committed to making this website as accessible as possible to all users, including those who use assistive technology. We aim to comply with WCAG 2.1 Level AA accessibility standards and regularly review our website for accessibility issues.

If you experience any difficulty accessing our content or have suggestions for improving accessibility, please contact us using the details in Section 34. We will do our best to provide the information you need in an accessible format.

34. Contact Information

If you have any questions about these Terms of Use, wish to report a breach, or need to contact us for any legal matter, please use the details below.

User Responsibilities Summary

For ease of reference, the table below summarises your key responsibilities as a user of this website.

Related Legal Documents

These Terms of Use should be read alongside the following documents, which together govern your use of this website:

• Privacy Policy — how we collect, use, and protect your personal information.
• Disclaimer — important limitations on our educational content and liability.
• Cookie Policy — detailed information about the cookies and tracking technologies we use (see our Privacy Policy).
• Affiliate Disclosure — how we earn commissions through affiliate links without compromising our editorial standards.
• Editorial Policy — the standards we follow when researching, writing, and maintaining our guides.
• Copyright Policy — your rights regarding reproduction of our content.

These Terms of Use were last reviewed on 16 July 2026. The Guts Guide — Free Educational Printer Troubleshooting Guides. Not affiliated with any manufacturer or brand.